FAQs

Where is Saniyla located?

Saniyla operates online and is based in Hackensack, New Jersey, United States.

How long does order processing take?

Orders are processed within 1–3 business days before being shipped.

How long does shipping take?

Shipping times vary by location, but most orders arrive within 7–15 business days.
Tracking details are provided once your order ships.

Do you provide tracking information?

Yes, once your order is shipped, you will receive a tracking number via email.

What payment methods do you accept?

We accept all major payment methods supported by Shopify Secure Checkout, including credit/debit cards.

Is my payment information secure?

Absolutely. All payments are encrypted and securely processed through Shopify.
We never store your card details.

Can I change or cancel my order?

Orders can be changed or canceled within 12 hours of placing the order.
Please contact us as soon as possible at saniylanutrition@gmail.com.

What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused and in original packaging.

What should I do if my item arrives damaged or incorrect?

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos, and we’ll assist you promptly.

How can I contact customer support?

You can reach us via:
📧 Email: saniylanutrition@gmail.com
📞 Phone: 201-928-4142

Our team responds within 24–48 hours.